岗位职责:

1）responsible for the overall IT operation in Shenzhen site, covering IT helpdesk operation, ticket/incident management, S1/S2 outage following up, RCA management, regular FO testing and etc.

2）To be the interface of IT department with the internal / external teams (project or clients), to manage the client expectation with the solid IT service overall. To run the local BMR call with the center lead, timely to follow up any IT issue or requests in this center.

3）To manage the local IT team as one team, to provide the regular guidance to the team for the work and performance assessment.

4）To be on shift operation, and to be standby on mobile phone at 7*24 for any emergency.

岗位要求:

1）Good communication, presentation, team management and client management skill

2） Fluent English language skill

3）“Can Do”working attitude, can deliver the solid performance under the high pressure or in any critical time.

4）Strong technology skill with hybrid knowledge for Voice , Network with primary knowledge should be in Desktops , OS and Server

5）Get someone with good experience

6）Can lead the call for any troubleshooting

工作时间：

朝九晚六，周末双休

薪资福利：

1）  员工享有基本工资+餐补；

2）  享有带薪年假高达5-15天，婚假，产假/陪产假

3）  按国家政策缴纳社会保险和住房公积金，商业保险, 每年公司组织大型体检等福利

4）  工作环境舒适，五星级年会，每个季度有团队建设活动

5）  职业前景：公司提供全方位的技能培训如职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道

6）  内部推荐奖金：推荐员工入职满一个月即可拿到内部推荐奖金

保密承诺： Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。

使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。