Duties & Responsibilities:

- Receive and reply the test inquiry from clients

- Prepare and deliver offer to clients.

- Collect test information from clients and testing team to prepare the offers

- Contact the clients to understand any testing or document preparation issue to meet the TAT for clients.

- Testing site booking and confirm it with clients.

- Follow-up project orders, from opening project drafting till payment collection.

- Handling the project which is subcontracted to other lab for complete final tests.

- Keep the clients informed of the test result and work closely with the test team to prepare the regular test status follow up for clients

- Send testing report, certificate (if any), sample (if any) and invoices to clients.

- Monitoring the samples status from login sample room to testing team

- Collaborate closely with Sales to ensure projects’ process smoothly.

- Internal communicate with different departments to accelerate project process.

- Collect market information and to monitor the clients’ orientation.(If applicable)

- To attend operation meeting with engineering team to follow project status,

- Follow the company internal quality system and adhere to BV CPS quality requirements

Skills and Requirements:

- Strong communication skills & coordination abilities.

- A good command of English in writing and speaking.

- Good team player and able to work under pressure.

- Organizational and time management skills.

- Proficiency with Windows, Word & Excel.

- College Degree in Engineering/ Business Management / Language.

- Related customer service experience is preferred; in same field is a plus.

- Good knowledge of English.