Salary: Negotiable

 
Accountabilities

1. Provide support to customers, by email, phone or web meeting, resolving issues swiftly and effectively within the resolution timelines published by Fast React Systems or specified within the customer contract (as appropriate).

2. Maintain and facilitate a regime of pro-active support to all clients with active support contracts. Ensure that any software bugs identified by customers are logged onto the appropriate systems and the customer kept informed of progress.

3. Analyse and collate client requests for modifications for inclusion and evaluation in Development meetings. Ensure any acceptable modifications are logged and progressed in the appropriate systems.

4. Assists the QA team by testing program modifications and bug fixes, ensuring the testing lead-time is kept to a minimum and that the modified program is delivered to the customer in a timely manner.
   

5. Assist QA team in maintaining and running a consistent and repeatable test regime using standard models and known comparable results such that “compliance testing” can be undertaken.

6. Pre-configure systems and convert data in preparation for implementation of new systems and /or upgrades to existing clients systems.

7. End user training on the software and solution.

8. Any other duties or special projects as reasonably requested by the Company.
   

Qualifications

1. 2-year experience or above.

2. Diploma or above, major in IT or related.

3. Experience of software implementation and support.

4. Background knowledge of databases (SQL, Access).

5. Excellent reading and writing skills in English.

6. A strong analytical approach to problem solving.

7. Ability to listen and interpret user needs (apart from user wants) and provide workable solutions to problems.

8. Self-motivated and capable of working alone, or as part of a small team.

9. Experience of MS Office products including Excel and Outlook.

Working Location: Panyu, Guangzhou