Primary Responsibility:

1. Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software. 

2. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 

3. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. 

4. May be involved in customer installation and training. 

5. Provides support to customer/users where the product is highly technical or sophisticated in nature.    

Experience & Education:

1. Bachelor or above degree on engineering or related major.

2. Minimum of 2 years of related experience.

3. Can analyze problems logically, can trouble-shoot problems efficiently.

4. Open-minded and willing to learn, have good team work spirit.

5. Good communication skill and good English.

6. Experience in the semiconductor industry preferred.

Developing Level (2):

Knowledge:  Developing professional expertise, applies company policies and procedures to resolve a variety of issues.        

Job Complexity:  Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.  Exercises judgment within defined procedures and practices to determine appropriate action.  Builds productive internal/external working relationships.

Supervision:  Normally receives general instructions on routine work, detailed instructions on new projects or assignments.