Job Summary

Processes sales orders received by e-mail, mail, telephone, or personally from customer or company employee by performing the following duties:

Direct Responsibilities:

1.  Lead project with team. Manage a new project from NPI till mass production, organize related department to accomplish the project efficiently and successfully.

2.  Support outside sales to maintain customer’s relationship, handle customer’s visit.

3.  Prepare sales reports for sales team.

4.  Coordinate purchasing/production team to satisfy customer’s needs.

5.  Processes customer's requests for quotes, follow up the sample and get the PPAP report and send to the customer till approval.

6.   Process customer’s order in system till the order complete and ship out.

7.   Initial CNCR for customer compliant, coordinate quality department till close customer complaints.

8.   Initial ECN for customer’s design change/process improvement.

9.   Follow up customer’s forecast, check inventory control and notify stock control departments of orders/forecast that would deplete stock. Advise purchasing department of cancellations/forecast drop down that require material cancellations.

10. Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

11. Attempts to sell additional merchandise to customer. Extend local sales business with sales team.

12. Work with Finance department to chase for overdue payment from customer if needed.

13. Ongoing new assignment that related to customer service.

Key Qualifications:

 1  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 2  One year certificated from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

 3  Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write memos and letters that conform to prescribed style and format. Ability to effectively present information to top management, sales groups, engineers, and/or customers.

 4  MUST READ, WRITE AND SPEAK FLUENT ENGLISH.

 5  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

 6  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.