职责:
•
Supervise airport ground handling agents performance in passenger service
functions
• Update Superior once major flight disruption / creeping delay and submits
handling reports to headquarter
• Handle situations on site and off site including delayed and overbooked
flights
• Handle real time customer complaints
• Meet and assist VIPs on departure and arrival as and when necessary
要求:
•
Tertiary education or equivalent, a Bachelor degree holder will be an
advantage; CET-4 is a must for China recruitment
• Minimum 2 years airport services working experiences
• Polished interpersonal skills with positive attitude and customer-oriented
mindset
• Experience(s) in customer
services and/or aviation industry is an asset
• Customer-oriented mindset well developed
• Fluency in English and local language (both written and oral) are
required
• Ability to communicate in Cantonese and Mandarin will be an
advantage
• Proficiency in PC operations, e.g. MS Excel and MS Word
• Willing to take shift duties
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