工作职责：

作为全球性大客户的主要联络窗口, 负责跟进和解决与货运相关的所有问题，并持续提升服务质量

通过分析和调查等方式处理和解决客户投诉

负责大客户SOP的建立及执行，并在项目执行过程中根据客户需求不断优化SOP

为公司各相关站点提供SOP和系统培训， 并在项目执行过程中作为窗口回答各类疑问

监控相关站点对内外部SOP的执行情况及系统录入情况

根据项目特点和要求创建各类报表及KPI考核指标

对销售部门发起的新的项目提案提供各类支持

JD

As contact window from Global account to operation, help solve all shipment related matters to maintain and continuously improve the service quality

Handle and solve claims and complains from global account through analyzing and investigation

Develop and implement the SOP when global account is set up, and maintain the SOP during implementation according to the client’s demands

Provide Training of the SOP as well as System to all related station of the company, and act as main contact window for SOP and system Q&A during operation process

Monitoring daily operation to make sure Internal and External SOP been followed and system input is correct

Responsible for create all kinds of report, scorecard/KPI according to project request

Support Global sales team for new strategic initiatives

岗位要求：

责任心强，有较强的沟通能力和团队精神

大型货代/物流行业5年以上工作经验

需有主客户管理经验

英文听说读写流利

能熟练运用微软Office工具

Requirement:

With strong sense of responsibility, Good communication skills and team-working spirit

Over 5 years’ working experience in freight forwarding or logistics industry

Key Account management experience is a must

Fluent in English listening, speaking, reading and writing

Familiar with Windows Office Software

工作地点：深圳市福田保税区桃花路15号嘉里物流601室

福利情况：五天8小时工作制，7天带薪年假。五险一金，商业补充保险，话费补贴，生日礼包，团建经费，节假日活动及各种工会福利齐全。