Position: Assistant Customer Service officer(外贸跟单)
岗位职责:
- To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;
- To follow up with related function depts. to ensure orders are received and processed as required by customers;
- To follow up and clear backlog orders/shipments to improve delivery performance;
- To clarify problems with customers in relation to slow payment/disputes to improve DSO (day sales outstanding);
- To handle customer complaints according to company procedures and service standard;
- To assist and back up other team members and provide clerical supports to Sr. Account Service Officer.
岗位要求:
- College degree or above;
- 1-3 years' experience in related industry, or could prefer the excellent graduates majored in English and related;
- Proficient in English communication & computer operation (Windows, MS Office, etc);
- Customer and result oriented, can work under pressure;
- Quick and careful learner, can work efficiently and effectively.
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