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Customer Service Officer
  • 薪资面议
  • /大专以上
  • /经验2年以上
  • /5人
  • /全职
  • /英语
  • 五险一金
  • 补充商业保险
  • 加班补助
  • 年终奖金
  • 年底双薪
  • 带薪年假
  • 定期体检
深圳 福田区
2018-10-30更新
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深圳市福田区查看地图
职位描述

 

Job Description:

1. Assist Sales put PO data into system and follow up the PO status

2. Ensure product shipment inform, return to sales, and payment;

3. Process internal system, acquaint with ERP and ORACLE system will be preferred

4. Maintain related reports which supplier;

5. Implement other tasks assigned by supervisor and support other necessary projects


Job Qualification:

1. Minimum 2 years’ experience in electronic industry;

2. Bachelor degree in better and fluent in written English;

3. Proficient with Microsoft Outlook / Excel/PowerPoint;

4. Knowledge of ERP system (SAP SD module preferred);

5. Good communication skill and strong sense of commitment;

6. Data-sensitive and well-developed administrative skills;

7. Customer-oriented and good team work.


As a strategic partner of Field Sales in winning business, this role is responsible for providing customers competitive quotations, which includes strategizing quotes for bids (i.e., mark-ups). Stock checking & handling sample requests are also part of the CSO' s sales role. In addition to its sales role, this position is responsible for order management (SO entry & maintenance and shipment release), which includes inventory management as well as updating relevant information in the Customer Master File, handling VAT refunds for customer returns and TEAM set-up, pre-order & order entry.



Responsibility



Sales Role

- Handle RFQ' s (For Bids & Buys)

- Stock checking

- Samples Requests by Customers

- Strategic Selling - In close collaboration with Field Sales

- Provide A Item forecasting to Product Management Team


System-Related Role

- Order Management

- SO Entry

- SO Maintenance - Advice pipeline report, back to customers, when applicable

- Part no know how

- Shipment Release, when applicable

- Inventory Management

- Customer Master File Management

- VAT Refunds for Customer returns

- Shared role with Field Sales - TEAM Set-up / Pre-Order & Order Entry


Knowledge

-  have a tertiary education (Some formal training or experience is required to perform the job effectively.)

- 2-5 years experience in a sales support role or have worked in a customer service role handling sales-related inquiries (Considered specific functional knowledge in commercial practice)

- Familiar with the distribution/supplier sector

- Basic product knowledge


Skills

- Demonstrated analytical and problem solving skills

- Demonstrated decision making skills

- Excellent organization skills & priority setting

- Excellent customer service & interpersonal skills

- Excellent communication skills, including English & country-specific language - Express ideas with clarity since role requires regular exchange of communication

- Multi-tasked

- Demonstrates proficiency in using PC systems


Attitude

- Operates from a service-oriented attitude

- A proven team player with initiative

- High energy level with a sense of urgency

-'Can do' attitude (self-motivated), driven to perform

- Detail oriented

 

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其他信息
专业要求:
电子商务
岗位分类:
销售助理
关键字:
销售助理
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