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Customer Service Officer - Chip 1 Stop
  • 薪资面议
  • /大专以上
  • /经验不限
  • /2人
  • /全职
  • /英语
  • 五险一金
  • 补充商业保险
  • 绩效奖金
  • 年终奖金
  • 节日福利
  • 带薪年假
  • 定期体检
深圳 福田区
2018-10-30更新
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深圳市福田区深圳市福田区深南大道耀华创建大厦查看地图
职位描述

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance & follow up

● Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Providing first point of escalation after initial set of expedites. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge


Job Complexity

● Has developed knowledge and skills through formal training or considerable work experience

● Entry level often for those with work experience in the skill area

● Works within established procedures with a moderate degree of supervision

● Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions


Experience / Education

* Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.

* Strong customer service mentality, good time management, negotiation, interpersonal and problem solving skills

* Good team player, self-motivated with high sense of urgency

* Excellent organization skills & priority setting

* Excellent communication skills in Mandarin and English


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