Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance & follow up
● Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Providing first point of escalation after initial set of expedites. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
Job Complexity
● Has developed knowledge and skills through formal training or considerable work experience
● Entry level often for those with work experience in the skill area
● Works within established procedures with a moderate degree of supervision
● Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Experience / Education
* Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.
* Strong customer service mentality, good time management, negotiation, interpersonal and problem solving skills
* Good team player, self-motivated with high sense of urgency
* Excellent organization skills & priority setting
* Excellent communication skills in Mandarin and English
我们的招聘人员会第一时间联系通过简历筛选的候选人,请随时保持您的电话畅通。
邮件发送成功
订阅失败
您的订阅已超过上限,如需继续订阅,请在 订阅管理 中至少停用1条订阅。
查看地图
前往高德地图查看
使用微信“扫一扫”
打开网页后点击右上角“分享按钮