岗位职责：

1. Answer Flex employee’s inquiries via phone calls, emails, Live Chat and Ticketing System. The service scope is all the inquiries about HR policies, processes, etc., including technical support for HR systems.

通过电话，邮件，在线聊天和提单系统回答伟创力员工问询。服务范围包括人力政策和程序等，包括为HR系统提供技术支持

2. Record all the key information and create tickets in the ticketing system

记录重要信息，以及在提单系统中提单

3. Track every single inquiry status from end to end to ensure all the inquiries could be processed following the defined process and timeline.

始终紧跟查询状态，以确保所有问询得到有效及时解决

4. Keep high user satisfaction via the professional Helpdesk service and manage user complaint effectively and efficiently.

通过提供专业的服务和有效及时处理使用者的诉求以维持高客户满意

5. Provide reports/analysis for internal purposes or site HR

提供相关报告和分析

6. Other tasks assigned by team leader

完成领导安排的任务

岗位要求：

1. College degree or bachelor degree;大专及以上学历；
2. Good command of oral and written English;优秀的英文读写和听说能力；
3. Basic knowledge of Excel and PPT;具有基础的Excel和PPT的操作技能；
4. Good communication skill；出色的沟通技巧；
5. Steady.具备沉着坚持的特质，有耐心