Responsible for customer complaints and RMA return follow up

负责处理客户投诉及RMA跟进；

Finish the RMA report within required timeframe and record the results into SAP based on facts, SAP information validity maintained.

在规定时间内完成RMA分析报告及录入相关分析结果到SAP系统，维护SAP数据的真实性及有效性。

Create 8D reports and push the implementation of the relevant corrective & preventive action.

撰写8D报告及推动相关纠正预防措施的有效实施；

Responsible for the relevant KPI i.e field return rate, perform the statistics analysis, risk assessment and report to superior line.

负责相关测量指标KPI如市场退修率产品退回率的统计、分析及风险评估，并每月汇总向上级报告；

Establish and ongoing improvement for the RMA/complaint handling  process, continuously increase the customer satisfaction.

建立并不断完善RMA/客诉流程，持续提升客户满意度

FMEA back up moderator

失效模式与影响分析后备调解