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客服专员 Customer Services
  • 薪资面议
  • /大专以上
  • /经验不限
  • /全职 应届毕业生
  • /英语
深圳 南山区
2019-05-24更新
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职位描述
Job Responsibility & Accountability (Key roles, functions & accountability) :
1.Collaborating with business development/ program manager in establishing client's procedures
2.Accurately interpret client's procedures into working documents so operation team can understand and execute with minimum discrepancy
3.Coordinate all activities between clients, selling office and operating offices.
4.Handle day-to-day enquiries from external or internal customers
5.Prepare client activity report summary timely per client's request
6.Suggest improvements on client's or internal procedure for continuous improvement
7.Can sense potential problems that may lead to customer's dissatisfaction or BV internal processes difficulties

Required Skills & Qualifications (What skills are required for this position): 
1.Ability to work well under pressure to handle crisis situations and balance several tasks simultaneously
2.Must possess strong work ethic and excellent client service skills to ensure effective, responsive client interaction (internal and external)
3.Excellent verbal and written communication and presentation skills
4.Must be confident, highly efficient, and self-motivated
5.Attention to detail and process improvement skills
6.Must be able to work independently, as well as in a team environment
7.University graduated,major in arts,English major is prefered.
8.Cet-6 or above.

Location:深圳市 南山区 西丽镇 红花岭工业南区
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