Description of Duties:
1.Understand customer’s material requirement planning, new project introduction, continuity of supply, field service support, reporting, etc.
2.Take charge of customer orders including any new orders, sales order changes etc, reply customers’ inquiries in time, release shipment requirement, daily communication with customers
3.Expedite material supply through PO monitoring, to make sure that goods delivered on time.
4.Coordinate sample submission with sample team and engineering team, and follow up sample approval status with customers and sales person
5.Work with Logistic department about shipment arrangement
6.Deal with customers’ complaints about delivery, quality and other issues, and assist manufacturing and quality to optimize productivity and cost effectiveness.
7.Assist customer satisfaction survey, and pass customers’ expectation to internal departments, to improve continually customers’ satisfaction.
8.Assist buyers to release forecast to vendors for key project, and assist sourcing department in material cost reduction.
9.Assist management team to achieve sales forecast and order booking.
10.Work with Finance AR team for any payment issue at customer site.


Qualification:
1. Bachelor’s degree or above.
2. years experience in customer service in electronic manufacturing field preferred.
3. Proficiency in English listening, speaking and writing.
4. Have a working knowledge of personal computer, especially for Microsoft office software.