职位描述：

Key Responsibilities.

主要职责：

To understand and transfer customer’s requirement to responsible dept. To follow with individual dept. to fulfill customer’s requirement, including demand fluctuation and other technical support. Master basic information of NPI and assist PM team for information collection to assure smooth NPI if necessary.

理解并传达客户的要求给相关部门。同相关部门一起跟进客户的要求，包括需求的变化和其他技术支持。掌握NPI的基本知识，在必要时协助PM做好信息收集确保新项目的顺利导入。

To track customer’s demand change history and pre-alert related dept. for material and production management.

记录客户需求历史变更记录，并预先提醒相关部门进行必要的物料和生产管理。接受客户投诉并在相关部门同事的协助下提供有效的改善措施。

To receive customer’s complaint and provide corrective action with corresponding colleague’s support. To set up friendly relationship with counterpart in customer side, periodically review Customer Satisfaction level for continuous improvement. To edit periodic reports timely and chase outstanding payment if needed.

同客户对应部门和人员建立良好的工作和共同关系，定期评审客户满意度从而达到持续改善。准时完成各项周期报告,必要时协助拖欠款项的追踪。

Job Specifications:

任职要求：

College Diploma or above, good command both oral and written English.

大学专科或以上学历，良好的英文口语及书写能力；

At least 1 year of working experience related to Customer Service

一年以上客户服务工作经验；

High responsibility and implementation ability, excellent CS sense and communication skills

责任心强，执行力强，有基本的客户服务意识及沟通协调能力

Team-working and hard-working. Good sense of emergency handling.

具有团队合作精神,工作努力以及良好的应变能力。

Basic knowledge of office tools and computers.

了解基本的办公软件和电脑操作知识。