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客户服务部经理
  • 薪资面议
  • /大专以上
  • /经验3年以上
  • /1人
  • /全职
  • /英语
  • 五险一金
  • 补充商业保险
  • 年终奖金
  • 弹性工作
  • 专业培训
  • 岗位晋升
  • 节日福利
  • 出国机会
  • 带薪年假
  • 员工旅游
深圳 福田区
2017-11-29更新
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职位描述

1、大专或以上学历,管理、市场营销或电子类相关专业,英语水平良好;  
2、有2年以上销售/市场管理经验,具有组建、培训、管理销售/市场团队的能力; 
3、有较强的沟通协调能力及抗压能力;
4、有弱电行业市场管理及销售经验优先。 

工作职责:
1、协助各区域办事处的一切营销活动及日常管理;
2、审核出仓单据、借条、销售合同等;
3、协助市场人员及销售助理的KPI考核;
4、各种报表的及时汇总,跟踪应收帐款的核对工作及回收情况;
5、参与、组织重点项目的运作(包括项目的前期运作、投标书的制作、述标、答疑等);
6、市场主要竞争对手动态的了解及反馈;
7、重要客户来访接待;
8、参与、组织行业展会。


The manager of customer service will lead a team and work with other functions in our company to handle fulfillment of customer purchase orders on daily basis, and act as the window between our company and our customers to respond to customer’s requests & feedbacks.


Responsibilities

1.      Take full accountability of fulfillment of customer orders, and process customer’s requests to generate action items inside our company to timely respond to our customer.

2.      Ensure customers’ orders are processed on time and products are delivered on time too, by following through the whole process from receiving orders, checking order items, verifying best available shipping date, and replying to customers with delivery date and quantities.

3.      Upon customers’ special request for customization over company’s products, generate requests and follow through the delivery process from beginning to the end.

4.      Deal with routine business procedures related to invoices, shipment records, and credit/debit requests.  

5.      Work closely with sales team and business partners in nationwide distribution channels, to collect market information and generate forecasts from business partners for sales opportunities.

6.      Prepare documentations of background check, letter of authorizations, bidding proposals, and agreements in relation to customer service and sales practice.


Working relations

Close cooperation with internal functions, including sales, pre-sales support, technical service, product management, procurement, PMC, production, QA, and finance

Intensive interactions with external partners: partners in distribution channels, government authorities, shipping agents, etc.


Requirements

1.      Bachelor degree of marketing or English literature or equivalent majors, fluent English is a must-have competency

2.      Over 5 years of experience in customer service function within electronic manufacturing industry, preferable with 2 years at managerial positions

3.      Well-developed understanding of order processes and working correlations among various functional groups of a technology-rich & sales oriented organization, ideally with international companies inChina

4.      Good communication skills with internal and external partners, with focus on result, accuracy, efficiency, and positive & constructive manners

5.      Attention on details, Strong computer literacy with PPT & Visio, a big plus with Photoshop & CAD.

6.      Cheerful, responsive, team-working, and high levels of senses of objective thinking


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